Маслоэкстракционная машина экспортирована в Буркина-Фасо

Recently, we had the privilege of supplying oil extraction machines to an end user in Burkina Faso, a small-scale entrepreneur venturing into the oil production business.

This case study outlines the details of the transaction, highlighting the customer’s specific requirements, the customization process, and the successful delivery that has led to a long-term business relationship.

From financing to purchase

The customer, based in Burkina Faso, is a small-scale oil extraction business owner who secured financing for the purchase through a bank loan. The loan process took approximately three months, after which they were ready to proceed with their equipment purchase.

The customer reached out to us through our online platform, where they expressed interest in our oil extraction machines, specifically the screw oil press machine и frying machine.

Tailored solutions for local operations

Understanding that every customer’s needs are unique, we worked closely with the customer to address their specific requirements for the equipment. One of the key concerns was ensuring the machines would be compatible with the local power grid in Burkina Faso. The customer requested the following customizations:

• Voltage requirements. The customer specified a need for 380V/50Hz three-phase power, which we were able to accommodate in the manufacturing process.
• Current limitations. To align with their local electrical infrastructure, the customer requested that each machine operate at a maximum of 30 amps. We ensured this was factored into the design and functionality of the equipment.

These customizations were essential for ensuring the machines would operate efficiently and safely in the customer’s local environment.

Building a secure transaction

In addition to the technical specifications, the customer had trust concerns based on a prior negative experience with a previous online purchase. The customer had been scammed while purchasing equipment from a marketplace like Alibaba, which made them wary of any new transactions. To address these concerns and build trust, we agreed to their preferred условия оплаты:

• Payment structure. The customer requested to pay the balance only upon the goods’ arrival in Guangzhou, a port they trusted. This request was met, and the machines were delivered to Guangzhou as per their instructions.
• Local agents. The customer’s agents in Guangzhou helped facilitate the final transaction, ensuring the customer felt secure in the process.

By accommodating these terms, we were able to foster a positive and trusting business relationship, making the customer feel comfortable with their purchase.

Smooth delivery and successful installation

Once the manufacturing process was complete, the screw oil press machine и frying machine were shipped to Guangzhou for delivery. The machines were carefully packed in wooden crates to ensure safe transport, and we kept the customer informed throughout the shipping process. Upon arrival, the customer paid the balance and received their machines in perfect condition.

We also ensured that the frying machine и винтовой масляный пресс were tested и ready to be put into operation once they arrived. The customer quickly got to work setting up the machines, eager to start their oil extraction process.

Positive feedback and long-term collaboration

The feedback from the customer upon receiving the machines was overwhelmingly positive. They were particularly impressed with how well the machines met their specific needs and how efficient the operation was right from the start. The винтовой масляный пресс и frying machine worked flawlessly, allowing the customer to begin processing oil without any issues.

Not only was the customer satisfied with the quality of the equipment, but they also expressed a high level of satisfaction with our услуга and the communication throughout the entire process. They felt confident in our ability to deliver on our promises and were appreciative of the customization we provided.

Looking ahead, the customer has expressed interest in expanding their operations and potentially purchasing additional equipment from us. They are excited about the prospect of long-term cooperation and are already planning for future purchases.

A successful partnership built on trust and customization

This experience is a testament to the importance of understanding our customers’ unique needs and providing tailored solutions. By addressing both technical requirements и payment concerns, we were able to establish a strong, trusting relationship with our customer in Burkina Faso. Their business is now running smoothly with the help of our oil extraction machines, and we look forward to continuing this successful partnership.

At our company, we are committed to providing high-quality, customized solutions for customers worldwide. Whether it’s for small-scale operations or larger commercial ventures, we aim to help our customers succeed and grow.